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When will I receive a tracking number?
You will receive your tracking number once we have dispatched your order, this is usually 3-5 working days, but can take up to 7-10 during busy periods, after payment has been received.
Do you pay Import Duties on my order?
When placing an order through our website, your order is dispatched from our Hong Kong warehouse. When the shipment arrives in the destination country the buyer will have to pay the import duties before the shipment is released.
This must be paid by the importer and we do not accept liability for any import duties. The courier with usually collect these on behalf of the tax authorities, please note if your company is VAT registered you will be able to offset this importation tax against the VAT you collect on your sales.
How long does shipping take?
Shipping times will depend on your location and which location your order was shipped from. All orders shipping from our Asia warehouse will take approximately 7-10 days and if from our Dublin Distribution Centre less than 7 days. Shipping may take longer during holidays such as Christmas, New Year and other cultural holiday periods depending on your location.
From where items are dispatched?
Our orders are usually shipped from our European Distribution Location in Ireland but could be dispatched from our Warehouse in Hong Kong.
Do you provide shipping to Europe?
We ship worldwide. Custom Documents and Taxes are to be resolved by the customer in their own country.
What shipping methods do you use?
Most orders are shipped with DHL or UPS, unless specifically requested to use a different courier.
How much does shipping cost?
Please find all our shipping costs guide listed on our shipping page at https://www.wholesalewatchesb2b.com/shipping. Shipping is figured out by your cart items so may vary on a product by product basis.
Do you do shipping discounts?
We offer discounted shipping to our shipping providers most popular destinations, these include: Belgium, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, United Kingdom (UK), Canada and United States (USA). We also offer discounted shipping rates for larger orders usually over €3000. These discounts are automatically applied in the checkout.
Do you provide a warranty?
We provide a 2 year warranty for all products which are still brand new, this warranty covers only the movement. Once the client has sold the watch to a customer the responsibility is the clients.
My watch arrived damaged?
We offer free return shipping for items that are faulty due to a manufacturing issue.
If an package has been damaged in transit resulting in damaged products, we will open a claim with the shipping provider.
How to place an order?
You will need to register an account to view our products and prices. Once you have your account login and visit https://www.wholesalewatchesb2b.com/shop.
Do you provide items with the original packaging?
All items can be provided with original packaging for an extra cost, just add which items of packaging you wish to receive from the Watch Boxes & Accessories category.
Who are your customers?
We have a range of clients from retail stores to small online sellers. Our experience in the watch industry means we always provide great service and quality products to help build your business.
Do you provide other models and brands besides the ones which are on the website?
All products we offer are featured online. If you have a particular brand and model in mind please contact us and we can try.
How will I know if my payment has been received?
Once we receive the funds, we will update your order and you will receive an email. Once the order has been dispatched you will then receive your tracking number.
Which currencies do you accept?
You can switch between currencies on site using the Currency selector. Invoices and all prices will be displayed in the selected currency. We accept payments in EUR (€) and GBP (£) and USD ($), your payment provider may exchange if you pay with a bank account which is different to the accepted currencies.
Item is Out of Stock?
We try to keep our stock levels up to date, but on the occasion one of your ordered SKU’s is unavailable we will contact you to arrange an alternative product or to process a refund.
What kind of payment options do you provide?
We list our payment methods on our payments page, https://www.wholesalewatchesb2b.com/payment
How can I contact you?
You can either use the contact form on our contact page, https://www.wholesalewatchesb2b.com/contact or you can email us directly on info@wholesalewatchesb2b.com.
Do you provide any kind of discounts?
We provide bulk order discount for the following criteria:
Orders above 5000 EUR grants a 5% discount.
Orders above 10000 EUR grants a 10% discount.
For larger orders please contact us for discount rates.
We also from time to time will offer discounts for brands when they offer discounts for their products.
I placed an order and I want to pay with a bank transfer. Where are the details?
You should have been shown the bank details on the order confirmed page when ordering. If you missed these you should have also received an email with all the payment details in. If you haven’t received it, please check your spam folder. If you still cannot find the details please contact us and we will help arrange payment.
Ordering Our Brands Watches
Our website and online store gives you the easiest way to view our range of designer watches and to bulk add your wholesale order. Along with our competitive pricing with extra discounts for high value orders. Each of our watches is distributed fully working, with original packing and authenticity tags.
Wholesale Watches B2B strives to keep one step ahead of our competitors in regards to stock, styles and pricing of our fashion branded watches. We will occasionally run special discounts including seasonally further increasing your profit margins, for these discounts we strongly advise you to sign up to our newsletter.